Emergencies and Customer Care: 1-800-994-2762

Enbridge Reminds Customers to Stay Safe by Keeping Natural Gas Meters, Pipes and Exhaust Vents Clear

With stormy weather consistently hitting us in the southern New Brunswick this winter, Enbridge Gas New Brunswick is concerned that not all natural gas customers understand their safety responsibilities in winter conditions. The utility would like to advise customers that a buildup of ice and snow on customers’ meters, gas pipes and appliance exhaust vents could lead to the interruption of the natural gas supply, faulty appliance performance, or even worse - a hazardous situation.

“Clearing snow and ice away from the gas meter and external vent pipes ensures that both the meter and your appliance(s) function safely," explains Ed Armstrong, Manager of Distribution Operations, “and safety is our top priority.”

A clear pathway to the meter and external appliance vent pipes allows the utility to access the meter in the event of an emergency. Customers and snow removal providers are asked to use extra caution when using shovels, plows or snow blowers to avoid piling snow against natural gas meters, piping and appliance exhaust vents.

“Never scrape your meter or vent pipe with a sharp instrument,” warns Armstrong, “this may cause unintended damage.” Careful use of a brush or broom should be used to remove the snow from gas meters and external appliance vent pipes.

Enbridge Gas New Brunswick also encourages customers to check the area around their natural gas meters regularly to make sure that roof run-off, freezing rain or water from eaves troughs does not cause a buildup of ice.

“Our field crews are prepared and ready to respond to all calls about possible damage to natural gas equipment, but we want to ensure customers take responsibility for the safety of their equipment to avoid unnecessary service calls, tying up Enbridge crews.” says Armstrong.

If customers discover that their natural gas meter(s) and/or equipment are covered in ice, or for any other natural gas emergency, they are asked to contact Enbridge Gas New Brunswick immediately at 1 (800) 994-2762.