Emergencies and Customer Care: 1-800-994-2762

Be Prepared for Potential Flooding

Enbridge Gas New Brunswick is asking customers to be prepared for potential flooding this spring.

“Safety is our number one priority,” says Ed Armstrong, manager of distribution operations. “As such, we are encouraging all customers to take the necessary precautions for possible flooding. Water damage due to flooding can impair the safe operation of natural gas equipment and appliances."

Armstrong encourages customers to call Enbridge Gas New Brunswick at 1-800-994-2762 if they expect flooding or have damage due to flooding at their home or business. A natural gas technician will go to the premise to turn the supply of natural gas off at the gas meter, free of charge. They will turn off the natural gas service and cap the gas line outside at the meter, if required. 

Enbridge Gas New Brunswick is asking customers not to enter any flooded or partially-flooded areas with natural gas equipment or appliances. The utility also advises customers not to attempt to restart appliances that have come in contact with water before they have been properly inspected and cleaned by a licensed natural gas technician. After flood waters recede, an Enbridge Gas New Brunswick technician will return to the home or business to conduct a safety inspection and turn on the natural gas supply.

“Enbridge Gas New Brunswick field crews are prepared and ready to respond to all calls about possible flood damage to natural gas appliances and equipment,” says Armstrong.

For more information, please visit the Flooding safety page here on our site or the Government of New Brunswick’s RiverWatch webpage.