Emergencies and Customer Care: 1-800-994-2762


Energy continues to be a hot topic and New Brunswickers are interested in technology that can reduce their energy consumption. As energy prices continue to rise and we learn more about our impact on the environment, the need for greater efficiency.

As it relates to the home, the obvious opportunity is reducing the heating load first. However, how much do you need to reduce your energy consumption?

The answer: Your domestic hot water heating system.

Domestic hot water can account for up to 30% of your home's energy consumption. Furthermore, new homes are being built with the homeowners wanting to be the world's largest water heater and waterfall showers.

Efficient Energy for you, your family and your life

According to the Environmental Protection Agency, energy efficiency “refers to products or systems that use less energy to do the same or better job than conventional products or systems. It saves energy, saves money on utility bills and reduces the demand for energy thus protecting the environment”.

Liberty Utilities supports and encourages the use of high efficiency equipment and the participation in energy conservation programs that are available. We encourage all homes and businesses to take part in an energy audit to discover what can be done to conserve more energy.

No matter what your everyday life situation is, live better, breathe better and save better when you switch to natural gas.

Being green is easier than you think when you switch to natural gas. The cleanest burning of all the fossil fuels, natural gas contributes to a cleaner environment. Because it contains less carbon, sulphur and nitrogen compounds, and emits less greenhouse gas and ash particulates into the air when burned, natural gas is one of best forms of energy you can use to run your home or business. When natural gas is burned instead of the more polluting energy sources, such as coal, oil and electricity generated by fossil fuels, it helps improve air and water quality. By generating lower greenhouse gas emissions, the use of natural gas can help combat against smog, acid rain, and climate change.

Energy Saving Tips in your home

Depending on how it’s generated, electricity can be one of the least efficient and least environmentally-friendly heating options. Natural gas is a better solution because:

  • New Brunswick’s winter power is generated from oil and coal resulting in the production of over twice as much greenhouse gases compared to natural gas.
  • Losses related to electricity constantly occur at the power plant and in power lines making the electricity generated only 30% efficient once it’s delivered to you - that’s a 70% loss!
  • In comparison, 90% of natural gas’s energy value is delivered directly to you making it one of the most environmentally sound heating options available.

Residential Tips: Save the planet without leaving the house

  • Install a programmable thermostat and set it for a lower temperature at night or when you are away. During the summer months, setting your thermostat at a higher temperature will reduce your cooling costs.
  • Install weather stripping around windows and doors to seal air leaks.
  • Insulate your hot water piping leading to your shower and faucets.
  • Take a shower rather than a bath. This will result in lower hot water consumption.
  • Install compact fluorescent or LED light bulbs. They consume less energy and last longer than incandescent bulbs.
  • Turn off the lights when you leave the room – even if it’s only for a few minutes. The most efficient light bulb is the one that’s off.
  • Make sure the dishwasher, clothes washer and dryer are full when using them.
  • Wash your clothes in cold water.
  • Maintain all your heating and cooling equipment annually.
  • Use power bars or unplug electronic equipment when not in use. Most electronic equipment uses power even when it’s not in use. This “ghost consumption” can add up at the end of the year.
  • If making big renovations on your home, consider adding insulation or replacing windows with high performance models. These renovations not only save money, but further add value to your home in the long run.

The planet prefers natural gas

The environmental impact of natural gas is minimal compared to other energy solutions. In addition to being a domestically abundant and secure source of energy, the use of natural gas also offers a number of environmental benefits over other sources of energy, particularly other fossil fuels.

Natural gas is the cleanest of all the fossil fuels. Composed primarily of methane, the main products of the combustion of natural gas are carbon dioxide and water vapor, the same compounds we exhale when we breathe.

As the cleanest-burning fossil fuel, natural gas creates less greenhouse gas emissions than heating oil, or electricity generated from fossil fuels.

Federal Carbon Charge

The Government of Canada’s new carbon pollution pricing system, commonly referred to as a “carbon tax,” will be applied to fossil fuels including the natural gas consumed by Liberty Utilities customers beginning April 1st, 2019. It begins to appear on customers’ bills starting in April, 2019.

According to the federal government, New Brunswick (along with Manitoba, Saskatchewan and Ontario) did not have an approved carbon pricing plan and is required to comply with the Federal Backstop Plan. The price per tonne in these 4 provinces is set by the federal government.The other 6 provinces have carbon pricing set by their provincial governments. Refer to the federal government’s website for more information at: Government of Canada - Putting a price on pollution.

Key Questions & Answers

Who receives the money from the carbon charge?

All the money that Liberty collects from the Federal Carbon Charge goes to the Government of Canada.

How much are customers being charged?

The carbon charge is $20 on each tonne of CO2 emitted by burning fossil fuels, such as natural gas. To comply with federal regulations, Liberty Utilities customers will be charged 3.91 cents per m3 of natural gas delivered in the first year. That’s approximately $1.05 for every Gigajoule (GJ).

Is the Federal Carbon Charge going to increase?

According to the Government of Canada, the fuel charge rates will increase $10 per tonne annually, until it reaches $50 per tonne in 2022.  New Brunswick natural gas customers will be charged:

  • 5.87 cents per m3 in April, 2020 (that’s about $1.57 per GJ)
  • 7.83 cents per m3 in April, 2021 (that’s about $2.10 per GJ)
  • 9.79 cents per m3 in April, 2022 (that’s about $2.63 per GJ)

*NOTE: Because natural gas is the cleanest burning fossil fuel, the Federal Carbon Charge for natural gas is less than the charge for propane and oil. It emits less greenhouse gases.

How much is the Federal Carbon Charge going to cost customers?

For typical households in New Brunswick, the Federal Carbon Charge will be about $90 in the first year. (That’s based on the $1.05/GJ and the estimated consumption of 74 GJ, plus HST.)

For business and institution customers, the impact will depend on customer class and consumption levels.

The impact on customers will be an increase of approximately 2-8% on the total cost of natural gas in the first year.

Where is it on my bill? 

The amount appears under the natural gas section of the bill under the heading ‘Federal Carbon Charge’.

How long will the carbon charge be on my bill?

The carbon charge rate is set by the federal government. Liberty Utilities will continue to comply with legislation as long as it is in place.

The carbon charge begins in 2019 and will increase by $10 per tonne each year for the next three years until it reaches a maximum amount of $50 per tonne in 2022. The carbon charge amount to Liberty Utilities customers increases over the following years to $2.63 per GJ as of April 1st, 2022.

Will HST be applied to the Federal Carbon Charge?

Yes, the HST is applied to the carbon charge. Canada Revenue Agency (CRA) sets the rules on the application of tax. Questions about this would be best directed to CRA.

How can I calculate my Federal Carbon Charge?

Customers can contact our customer service team to estimate the potential cost impact of the carbon charge by calling 1-800-994-2762 or emailing CustomerCareNB@libertyUtilities.com.

Customers who know their previous natural gas consumption can estimate the cost impact of the carbon charge with the calculation of 3.91 cents per m3 (which is approximately $1.05 per GJ) of natural gas delivered.

I want to speak to someone at the Federal Government. Who should I contact?

I suggest visiting the “Contact Us” webpage for Environment and Climate Change Canada at Government of Canada - Environment & Climate Change.

How do I qualify for an exemption?

Based on the provisions in the federal legislation, all natural gas use is subject to the carbon charge. As referenced by the Canada Revenue Agencycertain businesses may be exempt such as road carriers, farmers, fishers, greenhouse operators and remote power plant operators. Please refer to Canada Revenue Agency - Pollution Pricing for additional details. The forms are available from CRA at the following link: Canada Revenue Agency - Forms.