Emergencies and Customer Care: 1-800-994-2762

Payment Options

Ways to Pay Your Monthly Natural Gas Bill:

Pre-Authorized Payment Plan

Sign up for your monthly bill, which will be deducted automatically on the due date, directly from your bank account.

You can pay your bill through your Financial Institution in one of the following ways:

  • At your local branch
  • Automated Banking Machine *
  • Online Banking *
  • Telephone Banking *

* You will need to add Liberty Utilities as a payee. Consult your bill for your account number.

You can check in directly (by check, cash or debit) or send your payment to:

Liberty Utilities 
440 Wilsey Rd, Suite 101
Fredericton, NB
E3B 7G5

For more information, go to myAccount .

For more information, please contact 1-800-994-2762 and a trusted Customer Service Representative will be happy to help you.

Pre-Authorized Payment Plan

Save Time and Money

  • No more checks to write
  • No waiting in line to pay your bill
  • No postage costs
  • No late penalties
  • If you're busy, ill or away

How the Plan Works

Once you join the plan, your monthly natural gas bill will be deducted automatically from your account at your financial institution. This amount will be shown in your passbook or on your monthly statement. You will continue to receive a monthly natural gas bill, which will reflect your costs.

How to join

Complete the Pre-Authorized Payment Plan

A chequing (or chequing / savings) account in Canadian funds at a canadian bank, trust company, credit union or other financial institution must be used for the plan. This account must be a business account - unless you want to be nice and use your personal account to pay the natural gas bill for your company.

This Plan is Optional

You may get at any time, provided you give our Billing Department advance notice of 10 business days. For more information please contact our Customer Care Department at 1-800-994-2762.

Bill FAQ

Why does the gigajoule (GJ) conversion factor on my bill change all the time?

The GJ conversion factor of the energy content of the natural gas supplied to your business on a daily basis. Liberty Utilities uses a monthly average for billing purposes.

How is the delivery on my bill determined?

For commercial customers, a "cost of service method" is used. Using this method, distributing rates and charges

Liberty Utilities submits an application to the New Brunswick Energy and Utilities Board once a year. The purpose is to have an open and transparent regulatory process.

Online Billing FAQ

How do I access my Liberty Utilities bills online?

You can register for My Account, Liberty Utilities online billing service, to see your latest and historical Liberty Utilities bills, your information, sign-up for paperless e-billing and more.

Access to My Acount is available from the naturalgasnb.com home page and is also conveniently located at the Liberty Utilities website.

You can access your paperless bills from any computer with an internet connection and a web browser that supports 128-bit encryption.

You will receive a monthly e-mail as soon as possible. It will also include information about your current bill and the payment date.

What information do I need in order to register for My Account?

In order to register for My Account to view your billing information online, you must first create your online profile. Then you will link your Liberty Utilities account (s) to your online profile. Liberty Utilities will be responsible for your bill.

How will my information be used?

At Liberty Utilities, we are committed to providing you with the highest quality of service. Consistent with these objectives we maintain high standards of confidentiality with respect to the personal information in our possession.

Liberty Utilities Privacy Policy. Please see our privacy policy for more information >>

What if I have more than one Liberty Utilities account? (example: rental property, home and business)

You may need more information about Liberty Utilities. Individual monthly email notifications will be sent to the email address on your My Account online profile.

How do I receive my bill in French?

To receive your bills in English (posted online or by mail), go to "Add / Remove Account" after signing in. Under "Language," click on "English" or "French" to change the language that your bill is printed / posted in going forward. (It does not change the language of all historical bills.) To inquire or make other changes to your account, please contact us at 1-800-994-2762 (Monday - Friday, 8:00 am - 5:00 pm) gold send us an email .

What if I forget my username and / or password?

If you forget your username and / or password for My Account, click the "Forgot your Username or Password?" Link on the My Account sign-in page. You will be asked to enter your email address when you signed up. Once you've entered your email address, you will receive an email with your username and password.

If you also forget the email address associated with your My Account online profile, please contact us at 1-800-994-2762 (Monday - Friday, 8:00 am - 5:00 pm) or send us an email for assistance .

Can I get more information on My Account profile to view the same account (s)? (example: business owner and accounts payable department)

Yes, more than one person can set up My Account online profiles to view the same accounts. You can each register for My Account to see your latest and historical Liberty Utilities bills, monitor your gas consumption, view your account information, sign-up for paperless e-billing and more.

Each of you must first create your online profiles. Then you will each link your Liberty Utilities account(s) to your online profiles. You will each need the account number located on your Liberty Utilities bill and the primary phone number associated with the account.

You will each receive a monthly email from us letting you know that your bill is ready to be viewed online. The email will also contain useful information including the balance of your current bill and the payment due date.

Changes made to a Liberty Utilities account through one profile will be reflected in all profiles that link to the account online, including the language preference and the paperless billing option. If there is a discrepancy or you have questions, please contact us at 1-800-994-2762 (Monday – Friday, 8:00 am - 5:00 pm) or send us an email for assistance.

How do I see bills older than the past 13 months?

To receive historical bills older than the past 13 months, or to inquire on or make changes to your account, please contact us at 1-800-994-2762 (Monday – Friday, 8:00 am - 5:00 pm) or send us an email for assistance.

What if I am having technical difficulties with My Account?

If you are having problems with your My Account (e.g. logging in, registering or viewing your bill) you can contact us at 1-800-994-2762 (Monday – Friday, 8:00 am - 5:00 pm) or send us an email for assistance.

How do I change my billing information (e.g. address, phone number, etc.)?

To inquire on and make changes to your billing account, including your address and phone number, please contact us at 1-800-994-2762 (Monday – Friday, 8:00 am - 5:00 pm) or send us an email for assistance.

What are my payment options? Am I able to pay my bill within My Account?

There are a number of convenient options for your Liberty Utilities bill, such as the pre-authorized payment plan and online banking through your financial institution. My Account is not available. Click here for a list of all payment options >>

Why can not I see my Finance Plan balance?

We are working on making Finance Plan balances available on page, but this is not currently available. In the meantime, you can check your balance by contacting us at 1-800-994-2762 (Monday - Friday, 8:00 am - 5:00 pm) or sending us an email .